Privacy Policy

Website Operator

Website

Feel Kanazawa

Operator

Wataru Iizuka（飯塚 弥）

Contact

Contact Form

Information We Collect

When you submit a tour inquiry or contact us through this website, we may collect the following information:

• Your name and email address
• Your telephone or WhatsApp number
• Preferred tour, date, and starting time
• Number of adults and children in your group
• Preferred meeting point
• Hotel or accommodation information
• Travel interests, dietary requirements, walking concerns, and special requests
• Technical information such as browser type, device information, IP-related data, cookies, and website activity

How We Use Your Information

Personal information may be used for the following purposes:

• To respond to inquiries and questions
• To check tour availability
• To prepare tour recommendations, itineraries, and quotations
• To confirm meeting points, schedules, group size, and other booking details
• To provide information before and after a tour
• To improve the website, services, and user experience
• To prevent spam, fraud, misuse, and security threats
• To comply with applicable legal obligations

Legal Basis for Processing

Where applicable, personal information is processed to respond to your request, take steps before entering into a service agreement, provide requested services, comply with legal obligations, protect the website, and pursue legitimate interests in operating the tour service.

Where consent is required, you may withdraw your consent by contacting us. Withdrawal does not affect processing that occurred before consent was withdrawn.

Google Analytics and Cookies

This website uses Google Analytics through Google Site Kit to understand how visitors use the website and to improve its content and performance.

Google Analytics may use cookies and similar technologies to collect information such as browser and device details, approximate location information, pages viewed, visit duration, traffic source, and interactions with the website.

Information collected through Google Analytics is processed in accordance with Google’s terms and privacy policies.

You can also restrict or delete cookies through your browser settings. Disabling cookies may affect some website functions.

Cloudflare Turnstile

This website may use Cloudflare Turnstile to protect inquiry forms from spam, automated submissions, and malicious activity.

Turnstile may process technical signals such as the visitor’s IP address, browser and user-agent information, TLS-related information, the website origin, and other signals needed to distinguish human visitors from automated bots.

This information is processed by Cloudflare for security and bot-detection purposes.

Sharing of Personal Information

Personal information is not sold or rented to third parties.

Information may be shared only when reasonably necessary with service providers that support website hosting, email delivery, analytics, security, booking communication, or other website operations.

Information may also be disclosed when required by law, court order, governmental authority, or when reasonably necessary to protect the rights, safety, or security of visitors, the operator, or others.

International Data Processing

Some service providers, including Google and Cloudflare, may process information on servers located outside your country of residence.

These providers process information according to their own privacy policies, contractual safeguards, and applicable data-protection requirements.

Data Retention

Personal information is retained only for as long as reasonably necessary to respond to inquiries, arrange and provide tours, maintain relevant records, resolve disputes, prevent misuse, and comply with legal obligations.

Information that is no longer required will be deleted, anonymized, or securely disposed of when appropriate.

Security

Reasonable administrative and technical measures are used to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Children’s Privacy

Tour inquiries and bookings should be submitted by an adult or legal guardian.

We do not knowingly request personal information directly from children without the involvement of a parent or guardian.

Your Rights

Subject to applicable law, you may request access to, correction of, deletion of, or restriction of the personal information held about you.

You may also object to certain processing or withdraw consent where processing is based on consent.

Requests can be submitted using the contact details at the bottom of this policy. Identity verification may be required before completing a request.

External Websites

This website may contain links to external websites and third-party services.

We are not responsible for the privacy practices, content, or security of external websites. Please review the privacy policy of each external service you use.

Changes to This Privacy Policy

This Privacy Policy may be updated when website features, services, legal requirements, or data-processing practices change.

The latest version will be published on this page with an updated revision date.